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I need other services

Description
I need other servicesIf you need additional telecare devices, or feel you need more support with your Careline service, please contact us.If you need advice about other services such as meal on wheels, gardening help, housework help, sourcing carers, money matters or other adult care services, please contact Hertfordshire County Council's Herts Help.

Who do I contact about finance queries?

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If you have a finance query, email carelinefinance@north-herts.gov.uk or call 0300 999 2 999 and follow the options.

Sometimes I struggle to talk over the alarm unit

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Please take your time, we are very patient. Remember, that when speaking over the alarm unit, it is like a walkie talkie two-way system, so please give us a gap before replying so that we don't interrupt you.

'Absolute godsend' Herts Careline achieves outstanding customer satisfaction results

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Herts Careline, a leading provider of community alarm, telecare, and assistive technology monitoring services across Hertfordshire, has once again proven its invaluable role in supporting residents to live independently and safely at home. Its 2024 Customer Satisfaction Survey results are exceptional, highlighting the critical lifeline that Herts Careline provides to the community.

The Hertfordshire Directory

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Searching for services, groups or activities to help you live life to the full?The Hertfordshire Directory is a gateway to local and national communityresources with something for everyone.

Older people being targeted by scam callers

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Consumer group, Which? have reported that older people are being targeted in an increase in scam callers, and a number of people Herts Careline look after have reported scam calls this week - with people asking for money for 'free' alarms and other services.The advice is always don't hand bank details out over the phone and end the call as soon as you can, reporting to Action Fraud or the Police if you feel threatened.
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