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Who do I contact about finance queries?

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If you have a finance query, email carelinefinance@north-herts.gov.uk or call 0300 999 2 999 and follow the options.

Sometimes I struggle to talk over the alarm unit

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Please take your time, we are very patient. Remember, that when speaking over the alarm unit, it is like a walkie talkie two-way system, so please give us a gap before replying so that we don't interrupt you.

'Absolute godsend' Herts Careline achieves outstanding customer satisfaction results

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Herts Careline, a leading provider of community alarm, telecare, and assistive technology monitoring services across Hertfordshire, has once again proven its invaluable role in supporting residents to live independently and safely at home. Its 2024 Customer Satisfaction Survey results are exceptional, highlighting the critical lifeline that Herts Careline provides to the community.

The Hertfordshire Directory

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Searching for services, groups or activities to help you live life to the full?The Hertfordshire Directory is a gateway to local and national communityresources with something for everyone.

Older people being targeted by scam callers

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Consumer group, Which? have reported that older people are being targeted in an increase in scam callers, and a number of people Herts Careline look after have reported scam calls this week - with people asking for money for 'free' alarms and other services.The advice is always don't hand bank details out over the phone and end the call as soon as you can, reporting to Action Fraud or the Police if you feel threatened.

Home Upgrade Grant Phase 2

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What is it?The Home Upgrade Grant (HUG) is a government scheme that provides energy efficiency upgrades and low carbon heating for homes via local authority funding. The aim of the scheme is to reduce fuel poverty and help the UK reach its Net Zero by 2050 target. The scheme will run until March 2025. It covers both owner occupied and private rented sector homes that are off the gas grid with the aim to improve as many fuel-poor homes to EPC rating Band C by 2030. Benefits:Residents can benefit from increased energy efficiency in homes, a reduction in energy bills and more comfortable homes as a result of being better-adapted to climate change through better heat retention in winter and keeping cool in the hotter weather. Ventilation and condensation are looked at in line with the other measures due to knock-on effects these can have on a property. Finally, a greater reduction in carbon footprint will be seen from better heating systems.Who is eligible and how can they sign up?The Home Upgrade Grant Phase 2 (HUG2) is open to home-owners and private tenants in:homes not heated by mains gas which includes oil, coal, LPG or only electric heatinghouseholds with a combined annual income of less than £36,000 OR receiving certain income-related means-tested benefits such as Universal Credithard to heat homes – this is based on your home Energy Performance Certificate (EPC). You will be helped with this part of the assessment and receive a free EPC assessment if you do not have one already.Landlords who have four or fewer properties will be able to apply and will be required to contribute at least one third of the cost of the upgrades in addition to the funding provided. This will be agreed before work begins.HUG2 funding is now open to private tenants, landlords and home-owners and will be available until March 2025.Residents can find out more information on the scheme and the application process on our webpage: Home Upgrade Grant Phase 2 | North Herts Council (north-herts.gov.uk)Residents can also sign up by calling the Energy Saving Trust on 0808 1968255 or online at https://hugapply.co.uk/ .
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