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All OK logo

 

 

 

All OK – a daily phone call to make sure you're OK

A discreet way to give you peace of mind that someone's looking out for you, without being intrusive.

 

 

 

 

 

Icon showing a phone ringing

Step 1

Our control room automatically calls you at the same time each day.

 

Icon showing a finger pressing a phone key

Step 2

You answer and press 1 if you're OK.

 

Icon showing a phone and a speech bubble

Step 3

Press 2 if you need help. If you need help or don't press anything, we'll call you back. If you don't answer, we'll call your contacts and the emergency services if necessary.

 

 

About the All OK reassurance service

The service costs £15 per month (+VAT if applicable). This includes a call every day, monitoring and intervention. There's a one-off set-up fee of £10. 

This reassurance service is open to everyone in the UK. All you need is:

  • a landline or mobile phone that accepts incoming calls (you don't need a community alarm or telecare system)
  • Two family or friend contacts who we can speak to if we can't get in touch with you. We can summon a welfare check if no-one can reach you.
  • A key safe (if possible) to enable the Emergency Services to enter your property in an emergency without damaging your door.

 

If you already have a community alarm unit and pendant, telecare service or GO device with Herts Careline, we can add the All OK service for an additional £8.75 + VAT (if applicable) per month. Just let us know or call 0300 999 2 999. 

 

What are the benefits of All OK? 

Our reliable All OK daily automated telephone check-in service offers many benefits:

  • Enjoy the peace of mind for you and your family, knowing that someone is checking on your daily.
  • Feel less lonely or isolated and look forward to a call each day.
  • Choose the set time you would like your call every day and make it convenient for you.
  • Feel more comfortable asking for help if you need it.
  • Know that if you don’t respond to your call, a call operator will follow up and if necessary, they can contact your emergency contacts or the emergency services.

We believe that All OK will help you feel more reassured that you are safe, supported, and connected every day.

 

How quickly can I have it?

10 working days, though it's often quicker.

In some emergency cases (for example, being discharged from hospital), we'll try to set up your service within a few working days. In most instances, we can set up the service without the need for an appointment at your home. We'll advise you by phone or email when your calls are expected to start.

 

 

“If anything untoward should happen to me in the night, I would be discovered.”

 

 

“Just to say very good service, in fact I look forward to my morning call.”

 

 

“It's like having a friend call each day.”

 

 

“It’s reassuring to have daily phone call at a set time.”