News from Herts Careline

Description: We're aware of an issue with our All OK service. We are investigating urgently and will provide an update as soon as possible.

Description: If you're looking for support, activities, advice or opportunities in Hertfordshire - whether it's for yourself, a family member, a friend, or someone you support, SHOUT ABOUT IT is the perfect place to find out what's available in your community. Herts Careline will be there amongst many other support services.

Description: The UK's telephone network is changing. Between now and 2027, most telephone providers will be moving their customers from old analogue landlines to upgraded digital landline services.Your community alarm service is unaffected, as we have already provided you with a digital alarm that does not require a landline connection.

Description: In preparation for the national Analogue to Digital switchover, Herts Careline has arranged a programme of further major updates to our control room software systems.

Description: The Government has announced its decision on the future of Hertfordshire's councils as part of its Local Government Reorganisation programme.From April 2028, the existing 11 county, district and borough councils across Hertfordshire will be replaced by four unitary authorities.You may be wondering what this means for the Herts Careline service. The key message is that nothing is changing for now. We will continue to deliver our services as normal and remain focused on providing an essential lifeline to the people who rely on us.

Description: In preparation for the national Analogue to Digital switchover, Herts Careline has arranged major updates to our control room software systems on Tuesday 14 July and Wednesday 15 July 2026.

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